Cancellations & Late Arrivals
Your time is scheduled just for YOU.
Your appointment time is all yours, and I work hard to keep my schedule running smoothly! As my home-based clinic stays booked weeks in advance, I kindly ask for at least 24 hours’ notice for cancellations. Late cancellations or no-shows will be charged the full appointment fee, and insurance receipts won’t be issued in these cases.
Please remember, I can’t answer calls or texts while in treatment, so last-minute cancellations might still result in a fee. Appointments are non-transferable due to a waiting list, and even inclement weather falls under this cancellation policy.
If you’re running late, I’ll do my best to make the most of your remaining time, but full fees will still apply. Thanks for understanding and helping me provide top-notch care to all my clients!
Cleaning & Disinfection Protocols
Keeping everyone healthy
In our cozy treatment room, your health and safety are top priorities! We strictly follow all health directives from Ottawa Public Health, the Ministry of Health, and the College of Massage Therapists of Ontario, including meticulous cleaning, disinfecting, and top-tier linen hygiene
Masks are optional—rock one if you’d like! If you’d prefer I wear one, just say the word, and I’ll gladly oblige.
Don’t forget to use hand sanitizer when you arrive—it’s like a handshake, but cleaner! And if you’re feeling unwell, let me know as soon as possible so we can reschedule. Your health comes first!
Online booking & Payment Methods
The information we need to treat appropriately
Before your first appointment, you’ll receive an online health history intake form to fill out. Think of it as the cheat sheet to your wellness goals! The more details you share, the better I can tailor treatments to help you feel your best—no generic massages here!
To secure your spot, online booking requires a credit card on file. If you’d like to use it for payment, just let me know during your appointment. While EMT transfers are my preferred payment method, I also accept Visa, MasterCard, and Amex. Payment is due at the time of service, and if your extended health care plan allows, I can submit claims on your behalf. Let’s make things as smooth and stress-free as your massage!
Privacy Policy
All the details
I value the privacy of your personal information and am dedicated to managing it responsibly. Personal information will only be collected, used, or shared when necessary to provide the services you need.
Definition of Personal Information:
Personal information includes details about:
• Personal characteristics (e.g., gender, age, income, contact information, family status)
• Health (e.g., health history, conditions, treatments)
• Activities and views (e.g., opinions, evaluations)
This differs from business information, such as business contact details, which are not covered by privacy laws.
Primary Purpose of Collecting Personal Information:
As a healthcare professional, I collect personal information primarily to provide treatment. This includes gathering your health history and other relevant details to assess your needs, advise you on treatment options, and deliver the care you choose.
Secondary Purposes for Collection:
I also collect personal information for purposes related to our primary service, such as:
• Billing clients for services not paid for at the time
• Ensuring quality services through internal reviews and audits
• Complying with regulatory requirements from the College of Massage Therapists of Ontario (CMTO) and other authorities
• Coordinating with third-party insurers for payment processing
• Retaining records for a minimum of ten years for client inquiries or regulatory needs
Protection of Personal Information:
I take great care in securing your personal information through:
• Locked filing cabinets for paper records
• Password-protected electronic devices
• Secure transmission of information via sealed envelopes and reputable carriers
Retention and Destruction of Information:
I retain client files for 10 years as required by regulatory bodies. Paper records are shredded, and electronic files are deleted securely. When hardware is discarded, hard drives are physically destroyed.
Access to Your Information:
You have the right to access your personal information with a few exceptions. If you wish to review or correct any information, I can assist you. Requests may require identity verification and could incur a nominal fee. If access is denied, I will explain the reason within 30 days. If you believe there’s an error, I will make corrections if needed or include a statement from you in the file.
Questions or Concerns:
For concerns about our services, please contact me, Kelly Minogue, at kelly@kellyminogue.com. If I cannot resolve your concern, you may contact our regulatory body:
College of Massage Therapy of Ontario
1867 Yonge Street, Suite 810, Toronto, ON M4S 1Y5
1-800-465-1933
For general inquiries:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8
